Complaints
How to raise a problem and what we will do about it.
Tell us
Contact us by email with your order number and what has gone wrong. We aim to acknowledge within one working day.
What happens next
We will investigate and give you a full response, normally within ten working days. If it will take longer we will tell you why and when to expect an answer.
If you are still unhappy
If we cannot resolve it between us, you may refer your complaint to the Institute of Registration Agents and Dealers, Ventura House, Ventura Park Road, Tamworth, B78 3HL. You may also be able to use another alternative dispute resolution provider, and you can take court action. Nothing here affects your statutory rights.
Who you are complaining to
New Reg Limited, registered in England and Wales, company number 03143909. Registered office: 5 Parkgate, 117 Liverpool Road, Longton, Preston, PR4 5AA. VAT registration number 604 5464 55. PrivatePlates.co.uk is operated by New Reg Limited. We are a private company and are not affiliated with the DVLA.
Our cancellation and refunds page and clause 8 of the terms set out where you stand on refunds, delivery covers lost or damaged items, and contact us lists every way to reach us.
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